24 Coleraine Road, Maghera, Co. Derry BT46 5BN
028 7964 2918 admin@carnglencu.com
Our credit union is for People, not profit!

Member Notice – COVID-19 – 1st May 2020

Member Notice – COVID-19 – 1st May 2020

Dear Members,

As times are changing and we are all learning to adapt so quickly we have decided to alter our operations to accommodate our members needs.

We have returned to being available on the office landline only – 028 796 42918. The volume of calls we were experiencing has now settled so the mobile numbers that had been made available are no longer in use. Members of staff will be available via telephone 10am to 2pm Monday to Saturday.

We have also expanded our appointment times. Should your business needs require you to be in the office we can offer you an appointment Monday to Saturday. Ring or email the office to arrange a suitable time.

However, we are still encouraging you to stay safe and stay home if you can do so. We can offer a range of services without face to face contact. Government guidelines are clear in that we must only travel if it is essential so we hope everyone supports this and we can all contribute to limiting travel within our community – we need your cooperation and we aim to ensure all your safety without compromising your needs. The services we can offer without face to face interaction are listed below:

**If you need money out of your account – Ring/Email. We can transfer directly to your bank account and you will have it either same day or within 24 hours.

**If you need to borrow our loan book is open – Ring/Email. We can go through your application on the phone (if supporting documentation is needed it can be emailed). We will endeavor to give you a decision as quickly as possible. To sign for your loan we will give you an appointment time and all your paperwork will be ready so your time in the office will be reduced.

**If you need to make a payment – Ring/Email. We can take debit card payments over the phone or if you want to send in a bank transfer to your credit union we will happily provide you with the details.

**If you have financial concerns or are experiencing difficulties – Ring/Email. A member of staff will talk you through your options – we fully understand what these times have brought upon people and we will help as much as we can. Do not sit at home and worry, ring us.

We appeal to all of you for cooperation and patience. Please avail of the alternatives we are offering if you can.

We look forward to taking on the new normal! Stay Safe and Stay Indoors!

Aisling, all the Girls and Board of Directors

Visit: www.carnglencu.com

Email: admin@carnglencu.com

Phone: 028 796 42918

Coronavirus (COVID-19)