24 Coleraine Road, Maghera, Co. Derry BT46 5BN
028 7964 2918 admin@carnglencu.com
Our credit union is for People, not profit!

COVID19: Member Notice

COVID19: Member Notice

Dear Members,

In a bid to do our bit for our community during these unprecedented times we have currently closed our doors to the public Monday to Thursday – Friday will be limited hours and Saturday will be normal hours but it will be ONE member in the office at a time and there will be restrictions on what transactions can be conducted (this will be explained further in this post).  We will be available by telephone Monday to Thursday 10am to 1pm and we can offer most of our services during these hours without you needing to be in the office (please read below for the options available).  We will also be available on email so please, if you can, contact us via email.  This decision was not taken lightly but after much deliberation we decided that it was the safest option for both our staff and our members.  We hope that this is a very temporary measure.

As a forward thinking organisation we have been working on a business continuity plan now for months so that in the event of our office having to close for any reason that we would remain operational for our members. If ever there was a time to put it into practice it is now.

We are sad to say that we are at this point but pleased to say that we can still offer the majority of our services, just not on the personal level that we love to do.  Government guidelines are clear in that we must only travel if it is essential so we hope our decision supports that and we can contribute to limiting all travel within our community – we need your cooperation and we aim to ensure all your safety without compromising your needs.

**If you need money out of your account – JUST RING/EMAIL.  We can transfer directly to your bank account and you will have it either same day or within 24 hours.

**If you meed to borrow – JUST RING/EMAIL.  We can go through your application on the phone; if supporting documentation is needed it can be emailed.  We will endeavor to give you a decision as quickly as possible.  To sign for your loan we will give you an appointment time and all your paperwork will be ready so your time in the office will be reduced.

**If you need to make a payment – JUST RING/EMAIL.  We can take debit card payments or if you want to send in a bank transfer to your credit union we will happily provide you with the details.

**If you have financial concerns or are experiencing difficulties – JUST RING/EMAIL.  A member of staff will talk you through your options – we fully understand what these times have brought upon people and we will help as much as we can.  Do not sit at home and worry, ring us.

**All standing orders will be posted to your account as normal.  If you wish to set up a standing order we can provide you with your details.

We will be opened on a Friday and a Saturday 10am to 2pm to accommodate essential transactions.  Please note that it will be ONE member in the office at a time so we ask for your patience and apologise in advance for having to queue outside.  When you are waiting outside remember to keep social distance from another.  You will only be allowed to conduct your transaction on these days if the above methods have been exhausted and your needs are deemed as necessary / essential.  We will have to be strict on this policy so please do not be offended if you are turned away – we urge you to ring first so you don’t have a wasted journey.

Our phones lines are inundated at the minute so we have installed mobiles as well.  If you ring the office and get a message service take a note of the mobile numbers and ring either one of them.  We have had to restrict the hours on our phone lines as well.  We will be available via telephone Monday to Thursday 10am – 1pm and then Friday and Saturday 10am to 2pm.  Also note that you have the option to email.

Please respect our decision at this very difficult time and avail of the alternatives we are offering.

We will NOT see any member stuck – JUST RING or EMAIL.

We look forward to greeting you all again in the very near future!  Stay Safe and Stay Indoors!

Aisling, all the Girls and Board of Directors

Visit: www.carnglencu.com

Email: admin@carnglencu.com

Phone: 028 796 42918

Phone: 07711 836906

Phone: 07709 336452

Coronavirus (COVID-19)